• Federal Practice - Case Management Business Analyst

  • Overview

    BroadPoint, a Washington, DC-based professional services firm serving both commercial and federal clients, is looking for an experienced Business Analyst to serve as part of our Case/Business Process Management Consulting Practice serving the federal government.  Working for our Operations Executives, you will be responsible for helping us manage the design and implementation of technical solutions aimed at addressing issues in areas such as employee- and labor-relations, performance management, onboarding and grants management.


    A hallmark of our Business Analysts is that you must be curious about how organizations work and seek to understand why people do what they do to get their jobs done. With BroadPoint, you will be working on creative solutions that increase end users' abilities to do their jobs better by migrating them from inefficient legacy systems onto our more modern Case Management platform.  


    Overall, you must be adept at analysis practices such as interviews, facilitated workshops, data analysis, surveys and site visits. Additionally, you must be an expert at requirements analysis and project lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end user requirements. You must be able to document findings in formats that range from use cases, user stories, scenarios, functional requirements, UML models, data models, and workflow analysis. It goes without saying that you will be interacting with clients and senior team members from various organizations and departments in the government communities.


    If you are currently working on turning a business problem into a technical solution you could be a fit for us.  Typically, individuals with the following titles are a good fit -- business systems analysts, systems analysts, requirements engineers, process analysts, product managers, product owners, enterprise analysts, business architects, and management consultants.


    As an accomplished Business Analyst, you will:

    • Proactively communicate and collaborate with external customers, and internal technical consultants/application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Specs.
    • Act as the project expert regarding: requirements elicitation, requirements analysis and management, documenting requirements for iterative development, and the communication of business needs.
    • Understand the current state of the client organization while at the same time, tracking to the vision of where a client organization wants to be. (As is/to be).
    • Work independently with client and under the direction of project managers to identify business requirements and define solutions that meet business needs, goals, or objectives.
    • Successfully engage in multiple initiatives simultaneously.
    • Serve as the conduit between the customer community, and the project technical team to achieve successful project functionality and deliver outstanding Case Management solutions.
    • Interact effectively with a diverse group of staff, clients and partners like MicroPact.



    • Must be a U.S. citizen and able to obtain and maintain a U.S. Government Public Trust Clearance.
    • Bachelor’s degree in Computer Science, Engineering, or MIS.
    • 3 years or more of experience as Business or Systems Analyst on enterprise-scale software implementations.
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including; executives, managers, and subject matter experts.
    • Extensive experience facilitating formal JAD Sessions or other Requirements Discovery/Elicitation and Design workshops.
    • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements for Case and Business Process Management solutions.
    • Experience documenting and tracking customer requirements in the form of Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), use-cases and user stories.
    • Ability to create process flow diagrams and other process documentation using tools such as MS Visio.
    • Strong understanding of all aspects of software Project lifecycle.
    • Understanding of Agile and Waterfall methodologies.
    • Ability to create and execute test cases.
    • Ability to manage multiple activities simultaneously.
    • Ability to work independently and be a self-starter.


    • Experience with Case Management and Business Process Management solutions such as MicroPact entellitrak.
    • Proficient in SQL
    • Hands-on experience with Relational databases such as Oracle and MS SQL Server
    • Knowledge of relational database terminology, modeling and design techniques.
    • Proficient in BPMN and UML.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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